We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our products, or use our custom 3D printing and prototyping services.
1. Information We Collect
We only collect information that is strictly necessary to fulfill your orders and provide a smooth user experience:
- Identity & Contact Data: Your name, delivery address, billing address, email address, and phone number when you place an order or create an account.
- Design & Project Data: 3D models, CAD files (STL, STEP, OBJ, etc.), dimensions, and project specifications that you upload or email to us for manufacturing.
- Transaction Data: Details about payments made to us and products or services you have purchased. (Note: We do not store your credit card or bank details on our servers; payments are processed securely via encrypted third-party payment gateways).
2. How We Use Your Information
We use your data strictly for business operations, including:
- Processing and shipping your shop orders or custom print jobs.
- Communicating with you regarding project quotes, design updates, or customer support.
- Complying with legal and tax obligations (such as generating invoices).
3. Confidentiality of Your 3D Files
We understand that your proprietary designs and intellectual property are highly sensitive.
- Strict Confidentiality: Your uploaded CAD files and 3D models are treated as strictly confidential.
- Access Control: Only the technicians directly involved in setting up your print jobs, slicing the models, or managing fabrication have access to your files.
- No Unauthorized Sharing: We will never sell, share, publish, or distribute your design files to any third party. Your custom designs will never be reused for other customers or listed on our public shop without your explicit written consent.
4. Data Sharing & Third Parties
We do not sell your personal data. We only share information with trusted third-party services necessary to run our business:
- Shipping Partners: Sharing your name, address, and phone number with logistics companies to deliver your parts.
- Payment Processors: Securely passing transaction details to authorized payment gateways to handle checkouts.
5. Cookies
Our website uses standard cookies to keep your shopping cart updated as you browse, remember your login state, and ensure smooth functionality of our online shop. You can choose to disable cookies through your browser settings, though it may affect your checkout experience.
6. Your Rights
You have the right to request access to the personal data we hold about you, ask for corrections to inaccurate information, or request that we delete your personal account and past design files from our active storage systems, subject to legal record-keeping requirements.
7. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:
Phone: +91 9021794752
Email: info@oneiroforge.in