Thank you for shopping with us! Because our products range from custom fabrications to standard retail items, our policy is structured based on the type of product you purchase.
1. Custom 3D Printed & Prototyping Services
Because custom 3D prints, custom-designed enclosures, and functional prototypes are built entirely to your unique specifications, we cannot accept returns or offer refunds for change of mind.
- Defects or Shipping Damage: If your custom part arrives warped, physically damaged from shipping, or significantly structurally defective, please contact us within 48 hours of delivery at info@oneiroforge.in with clear photos of the damage. We will gladly reprint and ship the corrected part to you at no extra cost.
- Dimensional Accuracy: For precision engineering parts, please ensure your provided CAD files are accurate. We print strictly to the file specifications provided.
2. Standard Products (e.g., Mobile Stands, Stock Items)
For non-custom, ready-made products purchased from our shop page:
- Return Window: You have 7 days from the date of delivery to request a return or exchange.
- Condition: Items must be unused, unaltered, and in their original packaging.
- Return Shipping: Unless the item arrived damaged or defective, the buyer is responsible for return shipping costs.
3. Cancellations
- Standard Orders: Can be canceled anytime before shipment for a full refund.
- Custom Print Jobs: Once printing has actively commenced on the machines, the order cannot be canceled or refunded.
4. How to Reach Us
To initiate a return or report a damaged delivery, please email us with your Order ID and photos of the item:
- Email: info@oneiroforge.in
- Phone: +91 9021794752